Customer Service / FAQ

Q: Are you a trading company  or factory?

A: We are the direct MANUFACTURER, our factory locates in Weiwan Town, Cao County, Heze City, Shandong, China, you could find details at here.

Q: How long  is your delivery time?

A: The delivery time will be 45-60 days depends on what quantities you demand.  It is punctual and no delay.

Q: What’s your capacity?

A: 50,000 pcs baskets or 5,000 pcs cabinets per month is OK.

Q: How to get a quote?

A: You could check our products gallery or download our catalog then send  inquiry to:  sales@wickercn.com, also you could send your design or ideas to us , we’ll work the price out for you within 2 workday.

Q: Are the material eco-friendly? how do you prove it?

Yes! “Set up a environment responsible home” is our goal. We use only eco-friendly raw materials and paint. We can show you the test report.

Q: What forms of payment do you accept?

We accept T/T ,  L/C at sight, other payment form available upon request.

Q: What is your sample policy?

Sample is not free but can be refund when order confirmed. All orders will receive sample before mass production. We will use express delivery service (such as DHL, TNT etc)  to ship your sample and delivery fees are on you. Due to the fees are small amount,you can pay us via online payment method like paypal (paypal fees on you).  Generally you will receive the sample in 7-10 days. After you approve the sample, we’ll arrange mass production.

Q: Do you have any client in our county?

We have many clients in Europe and USA,  such as Norway,  Switzerland,  Sweeden,  France, and Danmark etc. Maybe you have seen our procucts in your market.